Uptime SLA

Free Plan: no formal SLA guarantee. The Service is provided on a best-effort basis.

Pro Plan: 99.5% monthly uptime measured on the ingestion API (/api/v1/) and web dashboard.

Scale Plan: 99.9% monthly uptime with priority email support (response SLA: up to 4 hours on business days).

Uptime: the percentage of time the ingestion API returns HTTP 2xx or 4xx responses. 5xx responses for periods exceeding 5 consecutive minutes constitute downtime.

Downtime: any period where the API returns 5xx for more than 5 uninterrupted minutes or is completely unavailable.

Measurement window: monthly (first to last day of the calendar month).

The following events are not computed as downtime: scheduled maintenance communicated 48 hours in advance, failures in customer destination URLs, DDoS attacks exceeding contracted mitigation capacity, cloud provider outages affecting the entire provider infrastructure, customer actions that cause unavailability.

In case of downtime that breaches the above targets, Pro and Scale plan customers are entitled to proportional credit on the next invoice.

Availability between 99.0%-99.5% (Pro) or 99.5%-99.9% (Scale): 10% monthly credit.

Availability between 95.0%-99.0%: 25% monthly credit.

Availability below 95.0%: 50% monthly credit.

Credits must be requested within 30 days of the incident. Maximum credit per month is 50% of the invoice value.

Send an email to contato@schedulerwebhook.com with subject "SLA Credit Request" within 30 calendar days of the incident. Include: approximate date and time of the incident, description of the impact on your service, your account number or registered email.